Terms and Conditions

Prices are correct at the time of posting and are subject to change. Tickets are sold subject to our right to make any alteration.

Tickets are non-returnable and non-refundable except when an event is cancelled. If there are extenuating circumstances, a refund may be provided at Genesis Theatre’s discretion, minus the ticketing agency’s fees. If a refund has been approved, please be aware that we are unable to give cash refunds.

Any personal contact information is collected and used in accordance with the Freedom of Information and Protection of Privacy Act.

Ticket payments are processed by Stripe, which is certified as a Payment Card Industry Level 1 Service Provider. Stripe's Privacy Policy can be viewed at: https://stripe.com/en-ca/privacy.

Your tickets are being purchased from Genesis Theatre (the organizer).

Tickit's services are limited to generating and delivering tickets and forwarding your payment to the organizer. Tickit’s fees for this service are non-refundable.

All communications or disputes regarding ticket order refunds, chargebacks, changes, disruptions and cancellation are between you and the organizer. Tickit will be not be liable or responsible in any way for refunds or chargebacks in connection with the organizer's events.